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FAQ

Payment

Our shop accepts Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.  You are not required to have a PayPal account to purchase from this store.  eCheck payments will not be shipped until the eCheck amount has cleared.

Security

All payments are made through PayPal and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Return Policy

Customer satisfaction is highly valued to us.  Exchanges and returns are allowed within 10 days of delivery.  Items must be unwashed, unworn, and unaltered.  Please include a copy of the original packing slip that was sent with your purchase.  

If a product is defective, it may be exchanged for a new product  (if in stock), which will be shipped to you at no additional charge.   

Please contact us about all returns and exchanges.

Shipping

Standard shipping for orders in the continental U.S. are shipped via USPS Priority Mail.  

International orders are shipped via USPS Priority Mail International.

Orders are processed and shipped within 1 -3 business days.  Standard shipping for orders within the contiguous U.S. usually takes 5-10 business days after your order has been processed.  

International delivery times varies by countries.  Please allow 2-3 weeks for delivery depending on the destination and customs processing.  Orders shipped outside the U.S. are subject to regular customs duties and fees levied by the destination country.  For international shipping prices please email us at polylovehawaii@yahoo.com.

A USPS tracking number will be automatically sent to the email provided at checkout after your package has been processed for mailing.